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Customer Resources

Customers make all the difference.

LifeSphere’s vibrant customer community is building tomorrow’s future.

Overview

Our customer drives every decision we make.

We value you, and we listen to your feedback and suggestions. As a customer, you have a dedicated Customer Success Manager to guide you through using our platform. Additionally, you have LifeSphere Trainings and a Customer Portal to further shape your experience and help you get the most out of our products.

Newsletter

LifeSphere Circle

Our customers are part of our brand ecosystem, and that is most present in our LifeSphere Circle. LifeSphere Circle members enjoy a periodic Customer Newsletter with the latest news, product updates, events we are attending, and general information we think you’d enjoy.

Training

LifeSphere Trainings

Designed to be intuitive, convenient, and secure, LifeSphere Trainings cover proper usage and administration of LifeSphere products, enhancing your team’s ability to get the most out of our applications.

Developed by experts with deep industry and product experience, LifeSphere Trainings provide comprehensive instructional content that simplifies the learning process.

Features:

  • Step-by-Step Instruction
  • Role-Based Training
  • Self-Paced
  • Simple, Intuitive Navigation
  • Interactive Format

LifeSphere Trainings are only available to current ArisGlobal customers and partners.

Customer Communications

Customer Portal

Visit our customer communications portal to find information about:

  • Upgrade information and release notes
  • Special product-specific announcements
  • SaaS updates
  • Version-history documentation
  • Validation kits and packages

Only registered users will have access to these microsites. For access please contact your system administrator

LifeSphere Safety logo in color

Experience a Platform of Possibilities for Your Safety Needs

LifeSphere Regulatory logo in color

Total Drug Development Cycle Support with One Regulatory Solution

LifeSphere Clinical logo in color

Clinical Solutions that Save You Time on Research & Development

LifeSphere Medical Affairs logo in color

Take Your Medical Affairs Team to New Heights

Support

Customer Support Tickets

The ArisGlobal customer support portal: My ArisGlobal Support (MAGS) gives registered users access to report an incident, review bug resolution documentation, and recent updates to the MAGS portal.

If you do not have access to the portal, reach out to your system administrator or your Customer Success Manager

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