While our products are comprehensive and intuitive, we know that sometimes a guiding hand makes all the difference in the world. Whether it’s with one-time implementations by our Professional Services team, or ongoing support with our Managed Services division, we have a solution that’s right for you. Learn more about these offerings below.
Leverage our experienced services team. With regional support offices in the US, Europe, Japan, and India, LifeSphere service teams are strategically located to assist you, wherever you may be. This means someone within your time zone and operating hours who understands local languages, regulations, and nuances. Our teams provide a wide range of services including:
LifeSphere will assist you in analyzing and configuring IT systems to stay ahead of evolving industry standards and to meet your unique business requirements.
Data is at the heart and soul of LifeSphere, and there is no data job too big. Our team will clean, migrate, and validate your data to ensure your carefully collected data moves into LifeSphere solutions error-free.
By utilizing data warehouses and other solutions, LifeSphere can ensure you are satisfying reporting requirements–and beyond, if you wish.
Validation services to draft validation scripts, related artifacts and perform validation testing per industry standards, like GAMP, to qualify the end to end solution. Also includes validation of external systems as well as interfaces used for data exchange.
Using state-of-the-art integration technologies with a wide variety of types of systems such as RDBMS, ERP, and legacy systems for data exchange through real-time interfaces for your organization.
Organizational Readiness Services includes Organizational Change Management (OCM), Training, Process Consulting, Controlled Procedural Document Updates, and Communications Campaigns.
Managed Services. Invested in your success
Helping you realize ROI with service support
- End-to-end, ongoing support for any LifeSphere application, including system upgrades, patches, and MedDRA updates.
- A multitude of support and service options, such as training, reporting, dictionary loading, and business and technical consulting.
- Access to an experienced team of life sciences industry veterans with deep subject matter expertise.
Seamless Application Support
End-to-end support for your production environment, including system administration and maintenance.
LifeSphere’s Managed Services team is made up of product and subject matter experts with in-depth application, architecture, and compliance knowledge.
Flexible Delivery Model
Multiple delivery options to fit your team’s needs, including shared, dedicated, onsite, nearshore, and offshore models.
Outsourced managed services allow you to refocus valuable resources on your core business initiatives, saving you time, and reducing total cost of ownership.
LifeSphere wants to help make your journey as effortless and seamless as possible: not just at the beginning, but over the long-term.
Product & Application Training
Developed by experts with deep industry and product experience, this training program educates your team on optimal usage and administration of the LifeSphere portfolio.
Learn more about LifeSphere Trainings, our interactive e-learning offering.
Dedicated 24/7/365 on- or offshore support models, including SLA-backed incident management for your critical scientific work.
Ad Hoc Reporting
Ongoing support for ad hoc reporting requests so you have a team in place to help when you need it most.
Maximize the success of your investment in the LifeSphere portfolio with comprehensive, 360-degree change management programs that are tailored to your needs.
Business Support Services
Complete life cycle ownership of change management for application configuration, affiliate/partner setup, distribution rules, custom validations and bookmarks; backend third party audit support.
MedDRA loading and recoding in support of regulatory requirements; on-demand loading of WHODD
Learn more about our collaborative partnerships with customers